Return policy

When you shop on ribaostore.com, you enjoy a 40-day money-back guarantee on all items. During this time, you can return an item purchased from our online store for a full refund, by stating your reason. Please note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:

• You must have created a Ribao account.
• The item must be unused.
• There must be no visible damage or signs of use.
• The product and all accessories, manuals and packaging must be returned in their original state.

We may reduce or decline your refund if the item has been used or damaged or is incomplete.

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 40-day money-back guarantee.

We will refund a reduced amount if:

• the product has been damaged, either by you or on its journey back to us
• any components (manuals, cables, adapters, and so on) are not returned

Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card. If you choose to have UPS pick up your return shipment, please note that the cost will be deducted from your total refund.

 

RETURN SHIPPING COSTS

If you are returning an item under our Defective on Arrival policy, we will arrange to pick it up and pay the costs. If you’re returning an item for any other reason, such as under the 40-day money-back guarantee or for repair, please note that you are responsible for paying the costs of return shipment.

 

DEFECTIVE ON ARRIVAL POLICY

We offer a 7-day DOA (Defective on Arrival) policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period, and after approval, submit a return request through your Ribao account at Ribaostore.com. We will pick up the defective product and deliver a new one at no cost to you.

Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted for DOA; they will be sent for repair under warranty instead.

After the 7-day period, the standard warranty terms apply.

 

RETURN INSTRUCTIONS

The return request process

1. Go to www.ribaostore.com and log in to your Ribao account (or create one, if you don’t already have one).

2. If you purchased your item at ribaostore.com, go to your order history and click on the “return request” option. Complete the form to submit your request.

3. We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

We have a 40-day return policy, which means you have 40 days after receiving your item to request a return.

You can always contact us for any return question at service@ribaostore.com